Refund & Return Policy
At Carmen Perfumes, customer satisfaction is important to us. Please review the following policy carefully, as it outlines the conditions and procedures for returns and refunds.
1. Return Policy
We accept returns within 7 days from the date of receiving your order, subject to the conditions below:
Eligibility Conditions
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The product must be unused, unopened, and in its original packaging.
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Returns are accepted only if the item received is:
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Damaged during delivery
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Incorrect (wrong item sent)
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Faulty or defective
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Items that do not meet these conditions will not be eligible for return.
2. Refund Policy
Refunds are issued only for eligible returns that comply with the Return Policy.
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Refunds will be processed through the original mode of payment only.
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Refund processing time: 10 to 45 days, depending on the issuing bank or card provider.
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All refunds are subject to verification and approval by our customer support team.
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The time taken for the refund to reflect in your account may vary based on your bank’s processing timelines.
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For purchases made via installment services (Tabby, Tamara), refund timelines are subject to the respective platform’s policies.
3. Website Errors
Carmen Perfumes reserves the right to request the return of a product in cases of website errors, including but not limited to:
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Incorrect pricing
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System or technical issues
In such cases, customers will be contacted with further instructions.
Important Notes
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Used, opened, or tampered items cannot be returned or refunded.
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Original packaging is mandatory for all approved returns.
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The company reserves the right to reject any return or refund request that does not meet the above conditions.
For any questions or assistance regarding returns or refunds, please contact our customer support team.
