Privacy policy

Carmen Perfumes (“CarmenPerfumes,” “we,” “us,” or “our”) operates this store and website, including all related content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to deliver these Services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies, relates to, or can reasonably be linked to you or another individual. It does not include anonymized or de-identified data that cannot reasonably be linked to you.

Depending on how you interact with our Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information:

• Contact Information: Name, billing and shipping address, phone number, and email address.

• Financial Information: Credit or debit card details, financial account information, transaction details, payment method, and payment confirmations.

• Account Information: Username, password, security questions, preferences, and account settings.

• Transaction Information: Products viewed, added to cart or Wishlist, purchased, returned, exchanged, or cancelled, as well as transaction history.

• Communications: Information you provide when contacting us, including customer support inquiries.

• Device Information: Device type, browser, network connection, IP address, and unique identifiers.

• Usage Information: Details about how and when you interact with or navigate our Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, contact us, or otherwise use the Services.

• Automatically through your use of the Services, including via cookies and similar technologies.

• From service providers who collect or process information on our behalf to support our operations.

• From partners or other third parties, where permitted by law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

To process payments, fulfill orders, manage accounts, arrange shipping, handle returns or exchanges, send account notifications, enable product reviews, and personalize your shopping experience, including product recommendations.

Marketing and Advertising

To send promotional communications via email, SMS, or postal mail, and to display relevant advertisements on our Services or third-party platforms based on your interactions and purchase history.

Security and Fraud Prevention

To authenticate accounts, process secure payments, detect and prevent fraud or unlawful activity, and protect our Services, customers, and business. You are responsible for safeguarding your account credentials.

Communicating With You

To respond to inquiries, provide customer support, and maintain our relationship with you.

Legal and Compliance Purposes

To comply with legal obligations, respond to lawful requests, enforce our terms and policies, and protect our rights and the rights of others.

How We Disclose Personal Information

We may share your personal information in the following circumstances:

• With Shopify, vendors, and service providers who support our operations (e.g., payment processing, IT services, analytics, fulfillment, and shipping).

• With marketing and advertising partners to deliver relevant promotions and personalized advertising, in accordance with their privacy policies. Depending on your location, you may have the right to opt out of targeted advertising.

• When you direct or consent to the disclosure, such as for shipping orders or using social media integrations.

• With our affiliates or within our corporate group.

• In connection with business transactions (e.g., mergers, acquisitions, or insolvency), legal obligations, or to protect our Services, rights, and users.

Relationship With Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services. Information you submit may be transferred to Shopify and third parties, including those located outside your country of residence.

We also use Shopify’s enhanced features, which may combine data from your interactions with our store and other merchants. In such cases, Shopify is responsible for processing your personal information and handling related rights requests. More information is available in the Shopify Consumer Privacy Policy and via the Shopify Privacy Portal, depending on your location.

Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content of these external sites. Any information you share on third-party platforms may be visible to others and used according to their policies. The inclusion of links does not imply endorsement unless expressly stated.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion. We do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Data Retention

While we implement reasonable security measures, no system is completely secure. Information transmitted to us may not be fully protected during transit, and we recommend avoiding unsecured communication channels for sensitive information.

We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access or request information about the personal data we hold

• Request deletion of your personal information

• Request correction of inaccurate information

• Request data portability, where applicable

• Manage marketing communications (unsubscribe options are included in promotional emails)

We may need to verify your identity before processing requests and may decline requests as permitted by law. You may designate an authorized agent to act on your behalf, subject to verification requirements. We will respond within the timeframes required by applicable law and will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this website, and the “Last Updated” date will be revised accordingly.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us at:

Email: support@carmenperfumes.ae
Address: Carmen Perfumes, Dubai, DU, 0, AE